At IIOL Education Pvt Ltd, we strive to ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions regarding the refunds and cancellations for our courses and services available on our website (www.iiol.online). Please read this policy carefully before making a purchase.
1. Refund Policy
a. Eligibility for Refunds:
- Refunds will only be considered if a request is made within [ 7 days] from the date of purchase or enrollment.
- Refund requests must meet the conditions mentioned in this policy and will not apply to services or courses already utilized or partially completed.
b. Non-Refundable Cases:
- No refunds will be issued for promotional or discounted courses.
- If the user has violated any terms outlined in our Terms and Conditions.
- Failure to attend or complete a course without prior notification.
c. Process for Refund Requests:
- To initiate a refund, contact us via email at info@iiol.online or call us at 9758374005.
- Include your order details (e.g., order ID, date of purchase) and the reason for the refund.
- Refunds, if approved, will be processed within 7-14 business days to the original payment method.
2. Cancellation Policy
a. Course or Service Cancellation by the User:
- Users can request cancellations within 3 Days of enrollment if the course or service has not yet commenced.
- Cancellation requests should be sent to info@iiol.online with the relevant order details.
b. Cancellation by IIOL Education Pvt Ltd:
- We reserve the right to cancel or reschedule courses or services due to unforeseen circumstances (e.g., insufficient enrollment, technical issues).
- In such cases, users will be offered a full refund or the option to enroll in a future session of the same course.
3. Exceptions to Refunds and Cancellations
Certain products or services may have specific terms that override this policy. Such terms will be clearly mentioned at the time of purchase or enrollment.
4. Contact for Refund and Cancellation
If you have any questions or wish to request a refund or cancellation, please contact us:
Registered Address:
Behind the court, Hulka Court, Kasganj 207123, UP
Corporate Address:
4/120 Sir Syed Nagar, Near Jamia Urdu, Aligarh 202002, UP
Email: info@iiol.online
Phone: 9758374005
We reserve the right to update or modify this policy at any time. Changes will be posted on our website with the updated effective date.
